Shipping policy

Shipping
The utmost care is taken in packing and shipping your hydrangea. We do not ship bare root (with no soil) like other mail order companies, and have found that it is much less shocking to the plant if the hydrangea is shipped with some soil in the root ball. The root ball and soil are wrapped in a small plastic bag, and then the entire plant is wrapped in newspaper and boxed.  If you can't get them into the ground quickly, we recommend putting the 3-year plants into at least a 2 gallon container, the 2-year plants into at least a one gallon.   We  recommend that the 1-year plants go into any container for a season or two to build and protect the roots.

We STRONGLY urge you to ship two or three-day service even if 4 or 5 days is an option.  These are live plants and an extra day in transit can be critical to the health of the plants.

We will ship your hydrangeas on the first Monday or Tuesday after the order date (cut-off is typically Friday at noon, EST), or on a later date if you make a specific request from the shopping cart. We don't ship on holidays. To our customers in colder environments, we suggest Spring ship dates after the threat of frost is gone. Typically shipping seasons are March - June and September-December.

If your temperatures are above 80 degrees or near freezing, PLEASE select an alternative and cooler/warmer ship date. We can ship to a UPS store in your area if you'd like.  We will not ship if our temperatures are too warm.

We will email you before we ship. Please determine the appropriate planting time in your area. We will ship unless you tell us otherwise. We don't check your weather before we ship. 

We will not accept responsibility for the condition of the plants shipped during hot or cold weather conditions or if you select 4 or 5 day delivery.

If your shipment is returned to us due to your mistake in address or not picking up at UPS, return charges will apply.

Our shipping partners are feeling the strain of the home delivery and packages are not always delivered in the time frame promised.  You will have a tracking number of your package so feel free to reach out to the carrier for other delivery options.