|We promise to provide healthy, well-rooted and properly identified plants (by us) to our customers. Plants are not guaranteed to have blooms or specified bloom color. Most important, we can't guarantee their survival once the plants leave our care. Their success is ultimately up to you and your expertise and care of these plants. If they don't arrive in good condition please call within 48 hours. Some droopiness is expected but the plants should bounce back within days of being planted. If they don't bounce back in a reasonable period we will generally replace them at no cost but we require notification of the problem so that we can try and save them. Most often the problem with hydrangeas is planting too deep, in too dense of soil, too much water, sun, or other elements. We do not replace plants due to heat, wind, cold weather, chemicals, frost or water damage.